FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER AND HOW LONG DOES IT TAKE TO BUILD?

To place an order, simply send us an email with the a complete list of specifications including model type and number of strings.

You can email us via the Get a Quote section the top right hand corner of this site. 

Due to COVID, all builds take 10-12 months to complete. We keep you updated on the progress throughout. Surprises are common, and you might get yours sooner than expected.

WHAT IS INCLUDED IN THE BASE PRICE?

Ash, Maple, or Mahogany 2p body. A 3p or 5p maple or mahogany neck, stainless steel jumbo frets, maple fretboard, custom Trident II Elysian Pickups specced for Xolo guitars, coil split, TAN bridges airspace-grade aluminum monorail headless tuners, Stringjoy custom strings specced for Xolo guitars,  two-way truss rods, a thin matte finish to preserve tone, your choice of color, hardcase. 

Sometimes we surprise our customers with some cool upgrades, depending how inspired we are. 

I WANT ONE. HOW DO I PAY?

When you've sent us a complete spec list of what you want, we will send you a PayPal link for the deposit.

As the build progresses, all future payments will also be through PayPal. 

For Mexican residents, domestic wire transfers are available. 

DO YOU DO PAYMENT TERMS?

We do. All builds require a 30% (of their total value) deposit to begin manufacturing, and the remaining balance is then cleared in two additional payments as milestones are reached: full body completion, and finished product ready for shipping. 

We can agree to different terms for subsequent payments to accommodate to your needs. The instrument is shipped when all remaining balances are cleared. 

WHAT WOODS CAN I CHOOSE FOR MY BUILD?

We have access to Maple, Ash, Mahogany, and Mexican Rosewood as our base woods for all builds. 

We offer the choice of more exotic woods such as Walnut (and various walnut variants such as burl, claro, black), Cocobolo, Ziricote, Purple Heart, Ebony, Pale Moon Ebony, figured Maples, figured Myrtle, Poplar burls, and synthetics such as Richlite. 

If we have not listed the wood of your interest in this list, just ask us via email and we will let you know if we can source it.

WHICH COUNTRIES DO YOU SHIP TO?

Worldwide. Shipping costs and lengths vary by country, and depending on the woods used in your build there might be CITES restrictions (although musical instruments will get exemptions soon!)

HYPOTHETICALLY SPEAKING, COULD I RETURN MY INSTRUMENT?

Sure! We offer a 30 day return period for your instrument. Return shipping is at the expense of the buyer and the 30% downpayment is non-refundable as it will be considered the restocking fee. But we doubt you'd want to return your instrument :)

DO YOU SPONSOR ARTISTS?

Yes we do! We are too small to offer free insturment  endorsements, but have a variety of discount options available for artists that match with our brand identity. If you have an Electronic Press Kit ready, send that too! 

MORE STRINGS????

Want a 9 or 10 string guitar? Or a 7 or 8 string bass? We can work it out. Contact us for special builds to get a sense of what it will cost.